Verifying Your ratotogel Account
Account verification at ratotogel is a one-time process that protects your balance, not a repeated hurdle. We match your ID document against the name on your account so that only you can request withdrawals. Most accounts complete this step during the first withdrawal request, and documents are reviewed through our account support channel. Accepted documents are a national identity card or a
government-issued ID with a clear photo. Once verified, your account status updates and the same verification covers all future withdrawals — you do not repeat the process. If something needs re-checking, our support team reaches out directly through your registered contact.
- Prepare your document — A clear photo or scan of your national identity card is the standard document. Make sure the name matches exactly what you used to register your account.
- Upload through support — Submit your document via the account support channel shown in your ratotogel account settings. Live chat or the support inbox both accept uploads.
- Await confirmation — Our team reviews the document and updates your account status. You will receive a confirmation through your registered contact once it is done.
- Withdraw freely — After verification completes, withdrawals to DANA, OVO or GoPay process without needing to repeat the identity check on future requests.